Check the BBB rating of any heating and cooling contractor before you give them your business.The purpose of the Better Business Bureau is to act as an intermediary between businesses and clients. They handle about 1 million customer disputes per year. If you are shopping for heating and air conditioning repair service, one of the many three third-party validation sources you should consider is the contractors BBB rating. Silver State is proud of their A+ rating and works diligently to keep clients happy by providing excellent customer service combined with technical knowledge and abilities second to no other contractor in the Las Vegas area.
According to the Better Business Bureau website:
BBB ratings represent the BBB’s opinion of how the business is likely to interact with its customers. The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources.
BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or “No Rating”) for reasons that include insufficient information about a business or ongoing review/update of the business’s file.
BBB Business Reviews generally explain the most significant factors that raise or lower a business’s rating.
BBB ratings are not a guarantee of a business’s reliability or performance. BBB recommends that consumers consider a business’s BBB rating in addition to all other available information about the business. Learn more here.
There Is No Perfect Contractor
Don’t flinch if you find that a contractor has had a small percentage of bad reviews. There is no perfect contractor. And the more customers they have, the more likely it is that someone just can’t be satisfied.
However, you do want one that makes an effort to address all the complaints that have ever been lodged against it. Believe it or not there are some heating and air contractors in the Las Vegas area that could care less.